Grenada has invested heavily in information technology with over 25% of its population having regular access to high speed internet through the East Caribbean Fiber Optic System (ECFS) (CIA, 2013). Additionally, the country has over 121,000 mobile phone users, far outstripping the actual population of 109,000 (Ministry of Finance and Planning, 2010). In many cases, individuals may have two or three cell phones used for multiple business purposes. Owing to the easy accessibility of high speed internet /telephony and the English speaking nature of the island, a number of call centers have expanded their operations on the island (Caribbean News Now!, 2013).